Return & Refund Policy

At Emilytian, your satisfaction is our priority. If you are not completely happy with your Pajama Sets, Jackets, or Dresses, we are here to help with a straightforward return and refund process.

1. 30-Day Return Window

You have 30 calendar days from the date your order is marked as “Delivered” to request a return. Requests made after this period will unfortunately not be eligible for a refund or exchange.

2. Eligibility Requirements

To ensure a successful return, items must meet the following criteria:

• Condition: Unused, unwashed, and in the same condition as received.
• Packaging: Must include all original tags and packaging.
• Hygiene: Free of odors (smoke, perfume), pet hair, or stains.
• Exclusions: Final sale items and personalized products are non-returnable unless defective.

3. Return Shipping Fees

Reason for Return	Responsibility	Shipping Cost
Defective or Damaged	Emilytian	Free (Prepaid label)
Wrong Item Shipped	Emilytian	Free (Prepaid label)
Change of Mind / Size	Customer	Customer Pays

4. How to Start a Return

1. Email support@emilytian.com with your Order Number and reason.
2. We will review your request within 24–48 business hours.
3. If approved, we will provide the return address and instructions.
4. Once inspected, we will notify you of your refund status.

5. Refunds & Exchanges

• Refunds: Processed within 3–7 business days to your original payment method.
• Deductions: Original shipping fees ($6.99) are non-refundable.
• Exchanges: We replace items if they are defective, damaged, or for size exchanges (subject to stock).

6. Contact Information

Email: support@emilytian.com
Address: 15305 Kestral Way, Edmond, OK 73013-8547, United States