Order Cancellation & Change Policy

At Emilytian, we strive to process and ship your orders as quickly as possible. Because of our rapid fulfillment process, there is a very limited window for making changes or cancellations once an order is placed.

1. The “Best-Effort” Window

Once an order is confirmed, it is immediately sent to our warehouse for quality inspection and packaging.

• Cancellations and changes are NOT guaranteed. We handle all requests on a best-effort basis.
• Once an order status is marked as “Processing” or “Shipped” (assigned a tracking number), no further modifications can be made.

2. How to Submit a Request

If you notice a mistake, please contact us immediately at support@emilytian.com with the following subject lines:

• For cancellations: URGENT: Cancellation Request – [Order #]
• For changes: URGENT: Order Change Request – [Order #]

Please include your full name and the specific change (e.g., new address or size swap).

3. Order Cancellations

• Before Shipment: If caught in time, we will issue a full refund to your original payment method.
• After Shipment: We cannot cancel orders in transit. You must wait for the package to arrive and follow our Return & Refund Policy.

4. Order Changes (Address & Size)

• Address: We can only update shipping details if the order has not been processed. We cannot reroute packages.
• Items: We can attempt to swap a size or color for your Pajamas, Jackets, or Dresses if the item is in stock and not yet packed.
• Adding Items: We cannot add items to an existing order. Please place a new order for additional pieces.

5. Customer Responsibility

It is the customer’s responsibility to ensure all information is correct before clicking “Place Order.” Emilytian is not responsible for:

• Incorrect shipping addresses.
• Incorrect sizes or colors selected.

6. Contact Information

Email: support@emilytian.com
Address: 15305 Kestral Way, Edmond, OK 73013-8547, United States